Consider your offender - imagine you have now worked with your offender for a few months. You have developed quite a good rapport with them. Today you have been notified they are experiencing relationship problems, which led them to act out and consequently their phone calls were restricted. Your offender asks you if you can help them out by allowing them a phone call. They are desperate and are pleading with you. How do you approach this issue knowing they are close to their breaking point? What are some of the key things you would consider as a case manager with your client?