Considering a customer service department that has lengthy wait times to address consumer concerns, for example,. Queue modeling software allows analysts to model various scenarios, such changing the number of customer service agents or putting in place a call routing system, in order to determine the most economical way to cut wait times without sacrificing quality of service. Key stakeholders can then be presented with the study results using data visualization tools, which will help with timely optimization strategy execution and well-informed decision-making