Consistent with a hierarchical culture and Weber's ideas about bureaucracy, the internal process model focuses on measuring and documenting performance as the basis for _______________ rather than on ______________.

Question 16 options:

	Promotions; seniority
	Promotions; personal relationships
	Team assignments, credentials such as academic degrees or certifications
	All of the above
	None of the above

Question 17 (1 point)

Researchers have identified several different triggers that increase the likelihood of employee noncompliance with rules in the workplace. Which of the following is NOT a common trigger of noncompliance?

Question 17 options:

	A failure by the manager to trust his/her employees
	Rules that are perceived as being unfair
	A manager violating employee trust
	Reward systems that provide incentives for compliance
	Ambiguity about required job performance

Question 18 (1 point)

When considering whether or not to forward an email to someone, what should be your primary consideration?

Question 18 options:

	How frequently you see the recipient
	Whether the recipient is likely to respond to you in a timely fashion
	How forwarding the email will make you look to others
	What the recipient will do with the email when they receive it.

Question 19 (1 point)

What is the most important reason to know your audience in deciding how to communicate with a particular individual?

Question 19 options:

	Some people save all their emails which might cause problems later if anyone questions your judgment about a decision
	New technologies are harder to use for older employees
	Some people rarely check their email
	Different people are more receptive and responsive to different types of communication

Question 20 (1 point)

An organization that refuses to reimburse employees for expenses unless their expense report is submitted within a week of incurring expenses is using which type of compliance strategy?

Question 20 options:

	Preventative similar to putting hurdles up in front of employees
	Punitive similar to threatening employees with sticks
	Remunerative similar to tempting employees with carrots
	Cognitive similar to enlightening employees about the benefits of compliance