Consolidated Bank Ghana, one of the leading banking institutions in the country, is trying to train users of its newly installed computer systems. For the users to get the proper training, the Systems Analysts involved with the project sent memos to the heads of the seven departments that include both primary and secondary users. The memo said in part:

 

“Only people who feel as if they require training need to make reservations for off-site training; all others should learn the system as they work with it on the job.” 

 

Of the 30 possible users, only 12 signed up. The Analysts were satisfied that the memo effectively screened people who needed training from those who did not.

 

Explain how the Systems Analysts got off the track in their approach to training.

 

 

Discuss the steps you would take to ensure that the right people at Consolidated Bank Ghana are trained.