Constaritin has just had an accident and can no longer work. Wanting to make a claim under his individual disability insurance policy, he contacts his insurance agent to get a claim form. Since Constartin is not an expert in insurance, he has trouble understanding the techical terms used in the form and asks the agent to help him fill it out. What should the agent do? a) Help Constantin fill out the form, suggesting answers favourable to his claim. b) Help Constantin fill out the form, except for the questions directly relating to the accident. c) Give Constantin general information regarding the steps to follow but avoid providing direct help in formulating answers. d) Cut off all contact with Constantin involving his claim to avoid putting himself in a conflict of interest