Construct Tech 

John yawned as he reached to shut off his alarm clock before it woke up his wife - it read 4:45am. He wanted to get to the office early to get some paperwork done, before heading out to visit his sites. John is a project manager at Construct Tech, a general contracting company that specializes in commercial construction but recently took the plunge into the residential market.  The company owners saw an opportunity to diversify. Alberta was booming and the housing market was hot. The owners felt it might offset their loss of market share in the commercial side. A carpenter by trade, John was a hands-on guy. He liked to be in the field and working with his hands, often coming up with ways to build things smarter. John started in construction after high school and attended technical college. He apprenticed with a couple of different companies learning different aspects of building. He was good at problem solving "construction" issues. He ran his own business for about two years but ended up closing down due to not being able to keep employees and he hated the paperwork. He was lured into the project management position by a colleague. He slowly got out of bed and contemplated his life. This would be the 34th day in a row of going to work. He promised himself he would take tomorrow off, a Saturday, to be with his spouse and two young children. 

John had a site meeting at 8:30 am, a new project was just in the kick-off stage, and two projects were stalled. Plus, his colleague Bob, who managed the housing division, asked him if John could manage his projects while he was on vacation. John thought to himself, "funny how some people are so lucky, I could never take a two-week vacation!" Sipping his coffee, his gut wrenched. He was thinking about the executive meeting that was called late last night, the company third quarter report was in and apparently Construct Techs profits are down. The meeting was scheduled for 10:00 am and he had to get into the office and get his reports done. 

While he drove to the office, he promised himself he would take care of finding some skilled labour. He was using the temp agency lately, but his two jobs were stalled because he could not get skilled labourers for the job. Or they would show up and do a bad job, so he would have to let them go. On top of that, his superintendent, Jane, for the two jobs quit. Was it his fault his site superintendent left for greener pastures? He could not get approval to offer Jane the $48.00 p/h that We Build Fast could and now John was spending a lot of time on that project just to keep his clients happy. 

When he arrived at his office, he noticed a memo on his desk. It was from Kelly, the Safety officer. It seems that on one of her site visits, she noted three non-compliances with safe work practices. No hard hats being worn, one of the guys did not have steel toed boots plus goggles were not worn when the labourers were using the nailing guns. He knew he had to get a site supervisor on that job soon before someone got hurt. 

It was 8:00 am and John was just getting ready to leave for his site visit when the phone rang. 

"Hello", said John. 

"John, this is Mark over at Site 3, you have to get over here as soon as possible", yelled Mark. 

"Mark, what's the problem", replied John. 

"It's one of the labourers, a nail from one of the nail guns has been shot into his eye. It looks pretty bad", said Mark. 

"I am on my way", said John with a sigh.                                                                                                                                                                         

What is the problem?