Consuela Alvarez is an information system (IS) manager for Metro Hospital, a major medical facility specializing in the care of infants and children. She supervises a total of ten people in processing the hospital's information needs. She works long hours and always receives an "excellent" rating from upper management. Alvarez has worked for Metro in this capacity for six years and is quite happy with her job. When she needs to channel information to company accountants (though not to other in