Consuela arrives at work in the morning to find a scrawled phone message placed on her desk among a pile of paperwork. The message only records the first name $$Zelda$,$ a phone number and a message that she doesn$$t need to come today.

Consuela checks her records and matches the phone number with Kylie, a young woman with Down Syndrome that she was due to meet that morning to provide respite to Zelda, Kylie$$s mother. Consuela calls Zelda, who says that Kylie is still asleep and asks if she can come that afternoon instead. Zelda sounds very flustered and anxious.

Consuela$$s workplace has just set in place a new procedure for missed appointments, requiring two business days$$ notice to reschedule. She remembers that this is the second time in as many months that Kylie has missed her appointment due to oversleeping. Consuela$$s workplace has a policy of only scheduling respite appointments in the morning, as she has other duties to complete in the afternoons.