Consulting in and of itself is an interesting, ever changing analytical and interpersonal challenge. Being an internal consultant presents advantages in knowing the "players" and the organization over many external consultants. However, speaking from direct experience, internal consultants may also face challenges including more difficulty in remaining objective in their analysis and recommendations.

Please develop your recommendations in responding in detail to questions 2,3 and 5. Explain WHY your recommendations should be trusted by your internal clients.

Q2. The operating room (OR) supervisor asks internal consulting what to do about demand that he is unable to meet. What should internal consulting offer as a plan for developing a solution?

Q3. The OR study in question 2 leads to several equipment changes that will require a programmatic capital request. The OR supervisor asks for internal consulting assistance to prepare the request, which will be competitively reviewed, as shown in exhibit 14.9Links to an external site..

Q5. An economic recession has increased charity care and bad debts from 4 percent to 6 percent of net revenues. The board asks for "all possible" cost reductions, and one board member notes that the internal consulting activity "consumes more than $1 million a year. Surely we could defer that." What arguments would you assemble to support continuing this activity? What kinds of data should you prepare?

Explain WHY your recommendations should be trusted by your internal clients.