content area Part 1 The operations manager for Superfast Airlines at Chicago's O'Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff: bullet Aircraft late to gate bullet Acceptance of late passengers bullet Passengers arrive late at gate bullet Passenger processing delays at gate bullet Late baggage to aircraft bullet Other late personnel or unavailable items bullet Mechanical failures Part 2 Complete the following cause-and-effect diagram to organize the possible causes of delayed flight departures into the following major categories: equipment, personnel, material, and procedures