Context: You are a Sales Account Manager and you manage a book of business made up of 100 restaurants (brands). Your main priority is Client Retention and Growth. You want restaurant businesses to grow in operational performance as they all are partnered with Uber Eats Delivery. You are their main point of contact to resolve issues and grow their restaurant and retain them as partners. Your book of business portfolio is diverse and includes large restaurant partners as well as smaller ones, some high profile restaurants and even some are exclusive to Uber Eats + Postmates. Question: How would you organize your time as an Account Manager in terms of service levels/direct partner attention with this diverse book of restaurant businesses? Provide 4 specific examples and make assumptions if necessary. |