"Continual improvement's main purpose is to ensure the organization's practices and services continue to meet the changing business needs"

Growth in your organization means you have to work through the Continual Improvement model for your Cloud Data solution. Assuming the total staff count has doubled since you implemented the solution; capacity, security, group memberships, backups, retention, and more are all items that require review/updating/changes.

Going back to this week's slide content, explain the following based on the above scenario:

What is the vision? Where are we now? Where do we want to be? How do we get there? What actions must you take? How do you know when you got there?

Note: this question is related to IT service management so answer accordingly.