Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Continuous Improvement is a concept that began in manufacturing, but it has since been adopted by multiple industries. TQM, Six Sigma, and the likes, share

Continuous Improvement is a concept that began in manufacturing, but it has since been adopted by multiple industries. TQM, Six Sigma, and the likes, share the same DNA of Continuous Improvement. For this assignment, consider what you would do if the organization for which you work (or an organization of your choice) asked you to create Continuous Improvement program for customer service. Research to explain at least three systems (like TQM and Six Sigma) that you would consider adopting for this program. Then, select one of the three systems and explain how you will implement a customer service improvement program structured around your selected system.

Please present your proposal for customer service improvement. Be sure to address the following questions in your report:

  1. Define Continuous Improvement and explain its relevance to customer service operations
  2. Identify three systems used for Continuous Improvement.
  3. Select one and explain why you feel your selected system is best to meet your objective.
  4. In what ways will this newly implemented system positively affect customer service?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Services Management The New Paradigm In Hospitality

Authors: Jay Kandampully

1st Edition

0131916548, 9780131916548

More Books

Students also viewed these General Management questions

Question

Compare and contrast the current ratio and the quick ratio.

Answered: 1 week ago

Question

Identify reasons for choosing qualitative methods.

Answered: 1 week ago