Control Formal systems 44.When Kenyatta a manager in a department store, tells her staff to do something and refers to the fact that she is the boss and therefore they must do as asked, she is trying to use which type of power to influence the other person's behavior? a) Personal power b) Reward power c) Legitimate power d) Coercive power e) Process power 45. Ralph makes it a point to always offer help in technical areas in which he is skilled and knowledgeable. His subordinates trust his judgment, and form one of the most productive units in the company. What type of power is Ralph exerting? a) Legitimate power b) Coercive power c) Referent power d) Reward power e) Expert power