Coordinate and encourage effective, respectful communication in the workplace.

BENCHMARKS

read and understand organisational policies and procedures

direct others to communicate in line with organisational requirements and goals

explain complex information to others by:

adapting communication to the audience's level

defining terms

breaking down information into smaller parts

using comparisons, examples, analogies and images as required

model good behaviours like:

treating everyone with respect

adapting processes for those from other cultures or with different abilities

being polite and politically correct

provide feedback to others

consult with workers to identify and analyse communication barriers to identify possible improvements

address communication challenges appropriately, eg:

change systems

introduce support mechanisms

negotiate conflict