Coronavirus disease (COVID-19) has had an unprecedented and unpredictable impact on the world's economy and continues to change the way business is done globally. The pandemic has driven the world toward adapting to the current circumstances regardless of the business, sector, or industry. The most noticeable change is however in the service sector where the Covid response strategies and protocols had a direct effect on service organizations, their workforce, and customers. Using your knowledge of Operations Management concepts, strategies, and tools: i. ii. iii. Identify one organization within the service sector and indicate the changes that they have undergone in response to the Covid-19 pandemic. Outline the quality management practices of the organization identifying any challenges therein. You are to propose a new product/service or redesign an existing product/service for this organization using the criteria for good product or service design and ensuring the end users of these product/services get the topmost quality.