correct answers only.

1. Choose the incorrect statement regarding the need for quality.

a) Markets have become more competitive

b) Quality provides sustained performance

c) Quality provides customer satisfaction

d) It is the trend nowadays to introduce quality

2. Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?

a) To sell the washing machine

b) To buy a new washing machine

c) To assure the customer that a specialist will visit their house the following day

d) To lease the washing machine

3. Quality is fitness for use. Identify the quality guru who said this.

a) Deming

b) Crosby

c) Juran

d) Taguchi

4. How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)

a) Q=P/E

b) Q=P+E

c) Q=P-E

d) Q=P*E

5. Quality is conformance to requirements. Identify the quality guru who said this.

a) Ishikawa

b) Crosby

c) Ohno

d) Deming

6. Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.

a) Ishikawa

b) Shingo

c) Deming

d) Harrington

7. What does the abbreviation A.S.Q stand for?

a) American Society for Quality

b) American Standard of Quality

c) Asian Society for Quality

d) Asian Standard for Quality

8. According to Deming's Quality Chain Reaction, quality improvement results in decreased productivity.

a) True

b) False

9. Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.

a) Deming

b) Juran

c) Feigenbaum

d) Shingo

10. Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

a) Shingo

b) Taguchi

c) Crosby

d) Juran