Cost Estimation and Budgeting:

How did TLC Family Care Healthplan estimate the initial budget for the Online Claims Submission project, and were there any challenges in this process?

Can you identify specific cost categories mentioned in the case study, and how were they considered in the budget?

Resource Allocation and Competition:

Describe the challenges related to competition for time and resources among the three simultaneous online projects. How were these challenges addressed by the Project Management Office?

Risk Management and Lessons Learned:

Discuss the role of risk management in the Online Claims Submission project. How were initial and ongoing risk assessments conducted, and what impact did they have on the project's success?

Lesson learns:

What were the key lessons learned, and how were they integrated into TLC's project management methodology for future projects?