Cost of Quality Analysis

Adirondack Company makes chars for outside living spaces. The company has been working on improving quality over the last year and wants to evaluate how well it has done on costs-of-quality measures. Here they are:

	2019	2018
Supplier evaluation	$5,500	$5,000
Scrap	5,900	7,500
Warranty repair costs	7,960	9,980
Employee training	6,775	4,475
Inspection	4,600	3,500
Rework	5,800	8,980
Lost sales because of reputation of poor quality	2,000	10,000
Total cost-of-quality	38,535	49,435
Total Revenue	$575,000	$500,000

1. How much did the total costs of quality change from 2018 to 2019?
2. What percentage of sales is the cost of quality in 2019?
3. How much did the total percentage of sales change from 2018 to 2019?
4. How much are the prevention costs in 2019?
5. What were the total external failure costs in 2018?
6. What are the External failure costs for 2019?
7. What were the appraisal costs in 2019?
8. What were the total internal failure costs in 2019?