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Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company Three Rivers Inc. provides cable TV and Internet service to the local community. The activities

Cost of Quality and Value-Added/Non-Value-Added Reports for a Service Company

Three Rivers Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Three Rivers are identified as follows:

a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added.

Quality Control Activities Activity Cost Quality Cost Classification Value-Added/ Non-Value-Added Classification
Billing error correction $29,800 External failure Non-value-added
Cable signal testing 120,700 Appraisal Value-added
Reinstalling service (installed incorrectly the first time) 64,100 External failure Non-value-added
Repairing satellite equipment 49,700 Internal failure Non-value-added
Repairing underground cable connections to the customer 19,400 External failure Non-value-added
Replacing old technology cable with higher quality cable 164,000 Prevention Value-added
Replacing old technology signal switches with higher quality switches 187,400 Prevention Value-added
Responding to customer home repair requests 35,800 External failure Non-value-added
Training employees 39,100 Prevention Value-added
Total activity cost $710,000

b. Prepare a cost of quality report. Assume that sales are $3,550,000. If required, round percentages to one decimal place.

Three Rivers Inc.
Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal % %
Internal failure % %
External failure % %
Total $ % %

c. Prepare a value-added/non-value-added analysis.

Three Rivers Inc.
Value-Added/Non-Value-Added Activity Analysis
Category Amount Percent
Value-added $ %
Non-value-added %
Total $ %

d. What percentage of total costs of quality are considered to be value-added? 72.0%

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