Cotton and silk is a thriving fabric and clothing company located in the free zone enclave of Ghana. The company produces fabrics and has a subsidiary that manufactures clothing both for the local and foreign markets. The leadership of the firm as part of its strategic vision has plans of getting ISO 9001:2015 certification in the next five years. In furtherance of this vision, the firm runs a Quality Management System built on the requirements of the ISO 9001:2015 Quality Management System built on the Management System has been operated for the last 3 years.

You were recently contacted by the firm as a qualified QMS auditor to carry out an external audit on the effectiveness and efficiency of the QMS. The following audit observations were made by you:

1. The standard operating procedure for the destruction of the obsolete documents has been revised, however, the old version was still in circulation and use.
2. Employees were not aware of the existence of the quality policy
3. Staff belonging to the cotton production department has roles conflicting with those in the clothing department
4. Changes have been made to customer clothing orders without approval
5. Actions to address risk and opportunities has not been done
6. Plans to achieve the quality objectives were absent
7. Sudden changes such as changes in major dye suppliers were made without planning for those changes
8. Some employees lacked the requisite skills to work in their respective departments
9. The last time employees had any training in skills update was in 2010
10. The last time a management review was done in 2020.

Answer the following questions

i) Determine which clauses in the ISO 9001:2015 QMS standard the audit findings violate.

ii) Recommend corrective actions to each issue identified in i above.

B) discuss the differences between ISO 9000:2015 and ISO 9001:2015.

C) Explain why the ISO 9001:2015 QMS standard has been described as a generic standard.