Could you give me some effective suggestions? Thank you very much.

• Each division should be responsible for the tasks under its control.
• Specific KPIs should be developed for assessing the performance of each division.

R&D (prevention costs), Manufacturing(appraisal and internal failure costs) and marking & customer services (External failure costs) have responsibility for these four costs areas.

Let's assume HONDA management is trying to develop proper KPIs for each of these three departments.

What would be proposed KPI's for each of these three?

Prevention Appraisal Internal External Costs Costs Failure Costs Failure Costs Design engineering Inspection Spoilage Customer support Process engineering Online product Rework Manufacturing/ Supplier evaluations manufacturing Scrap process Preventive equipment and process Machine repairs engineering maintenance inspection Manufacturing/ for external Quality training Product testing process failures Testing of new engineering on Warranty repair materials internal failures costs Liability claims