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Could you please help me with using two Quality Management tools to address the issue to improve customer satisfaction which miscommunication is exacerbated by language

Could you please help me with using two Quality Management tools to address the issue to improve customer satisfaction which miscommunication is exacerbated by language barriers and cultural differences happens when home delivery meals to older adults ? Examples of Quality Management tools are the Cause-and-Effect Diagram (Fishbone diagram) or Plate Waste studies. Determine which tools would be best to improve the CQI

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