Could you please help on the below queries with answers serial manner please

Priyanka has joined a team as a Team Lead. She has been working in a sister account and already shares a wonderful rapport with the customer. She is a highly experienced professional, a contextual master with strong domain knowledge.In her first interaction with the team, post exchanging pleasantries, Priyanka got down to business. She asked for latest facts and figures along with a detailed data analysis. She shared her intention to draw a clear plan of action which everyone is expected to follow. She emphasized that our primary focus should be to ensure exemplary quality & meet timelines in all deliverables As per your understanding of the DISC framework of understanding behaviors, can you identify Priyanka's primary behavioral style? O Steadiness Influence O Compliance Dominance O Samsung Camera Shot with my Moumita's A22 Save & NextA true leader uses his or her traits to engage better with the team and bring out the best results.What ideally are the key characteristics of a true leader? O A leader who pumps up the team with inspirational talks but barely participates in team activities. O A leader who leads by example, uses storytelling as a technique, and creates a new pipeline of leaders. Such a leader generates goodwill and always stands for the right behaviors. O A leader who creates a homely environment and strives to be a great friend. Such a leader always stands by his/her team (whether right or wrong) and covers up all their mistakes. O A leader who delivers pep talks to motivate the team. Someone who diligently maintains his/her image of a popular and inspirational leader. Such a leader creates a positive vibe in the team. Samsung Camera Shot with my Moumita's A22 Save & NextEmpathy map is an effective way to understand end user/customer. Can you identify all the major components of an Empathy map?Select all the applicable options. As per interview responses, inferences on what does a customer Think and Feel Pain and Gain areas of customer Post interacting with the customer, what does the interviewer Think and Feel What does a customerSay and Do O Samsung Camera Shot with my Moumita's A22 Save & NDuring a presentation, the presenter noticed that one amidst the audience is visually challenged. She made it a point to read out the content of each slide before proceeding with the discussion. Which value of TCS was she living? O Leading Change O Respect for Individual O Integrity O Excellence O Samsung Camera Shot with my Moumita's A22 Save & NeJohn is a young leader. He wants to improve his communication with various stakeholders. He considers his team as an important stakeholder. In your opinion, drawing from the Power-Interest grid concept, how should John categorize his team member? O High Power - Low Interest O Low Power - Low Interest O Low Power - High Interest O High Power - High Interest O Samsung Camera Shot with my Moumita's A22A delegate of industry experts are visiting your office location. You are a Delivery Manager with various successful projects in your kitty. You are given an opportunity to present your winning strategy. You remember all the toolkits you learnt in ASCENT pre-reading course and decide to utilize one of the tools to build your presentation. Which tool would you choose? O Simon Sinek's Golden Quadrilateral (Who, What, Why, When. How) O Simon Sinek's pyramid principle ( Situation, complication, Question, Answer) O Simon Sinek Golden Circle(Why, How, What) O Simon Sinek Golden Triangle(Bottom line, Themes, Data and evidence) O Samsung Camera Shot with my Moumita's A22You are a project leader for account PQR. After the SBWS policy got implemented, you notice that one of your high performing team members MR. T is loosing focus. He frequently sounds exhausted and unenthusiastic during team meetings, missed a few deadlines and seems disinterested in ongoing discussions within team.On enquiring, he replies that he finds it difficult to balance his personal and professional life. He feels anxious, fearful and worried about his parents, (whom he has not been able to meet for over a year) As a leader, what should be your response to this situation?Select all the applicable options. Announce in the team meeting about Mr. T's anxiety issues and instruct the team to be supportive. Show genuine empathy. Encourage dialog. Give Mr. T the confidence that he is not alone and you are available for any support he needs. Inform about TCS initiatives in this area should he wish to leverage the same. O Set up a one-on-one connect with Mr. T. Ask him to share his mind and listen to him patiently. Over the course of the conversation, show solidarity and gently nudge his focus back to the objective and goal of the project deliverable. O Display sympathy and provide Mr. T the option to take some time off from work. O Samsung Camera Shot with my Moumita's A22 Save & NextJohn and his team are in high spirits after successfully delivering a high-priority solution. As they are heading out for a celebration, John receives a disparaging email from the client detailing how the solution falls short of expectations. John is at a loss to understand where the miss is. He struggles to figure out the right time to reveal this development to the team. What would you suggest to John? O There seems to be some misunderstanding. The reaction can be ignored till the next day. John should carry on with the celebration. ONone of the options hold good here John and team may perceive their solution to be exemplary, while the client may find it short of their expectations. John should initiate an open dialogue with the client and understand the gap Clients have too high expectations to be met. John should not get highly concerned but should focus on providing politically correct explanations to his management. Samsung Camera Shot with my Moumita's A22 Save & NextQuestion No. 9 Identify the action(s) a leader should AVOID to effectively manage the stakeholders? O Ensure to interact with key stakeholders routinely throughout the project. O Ensure that all key stakeholders review, approve and signoff the project charter. O Skip identifying stakeholders. It is an unnecessary step and should be avoided O Identify key stakeholders regularly and capture their needs O Samsung Camera Shot with my Moumita's A22answe As per the Johari Window technique, how can you unveil your unknown self? Select all the applicable options. O Unknown self does not exist. O Unknown self cannot be unveiled. By exploring unknown territories, undertaking adventures and tapping hidden potential, we can uncover unknown facets of our being. O Unveiling of unknown aspects of one's self requires stepping out of one's comfort zone. O Samsung Camera Shot with my Moumita's A22Researcher & professor Brene Brown shares that blame is a way an individual discharges discomfort and pain. That means, we discharge anger by blaming others. For leaders to practice empathy, it's important to understand blame and identify the behaviors associated with it. Inline with the research, identify the incorrect statements about the concept of 'Blame" ? O Blaming is a defense mechanism. O By blaming, an individual tries to explain why something has happened and whose fault it was. It provides an easy way out. O Blame has an inverse relationship with accountability - higher the tendency to blame, lower is the accountability taken. O Blaming is therapeutic in nature Samsung Camera Shot with my Moumita's A22ct answer 1 | Negative Identify incorrect statement(s) about Coaching. Select all the applicable options. Coaching follows 50: 50 principle - both coach and coachee speak equally in all discussions. The coach nudges the coachee in the correct direction by gently nudging and asking pertinent questions. A coach defines the plan of action for the coachee Coaching follows 80:20 principle. The coachee speaks 80% of the time, driving the conversation, while the coach takes only 20% of the time. O Samsung Camera Shot with my Moumita's A22Very often at work, there are instances when people need to go beyond the call of duty. What truly keeps an individual motivated in the long run to put in extra hours?Select all the applicable options " Its motivating to work in a team having an environment of trust and psychologial safety. In times of urgency, going the extra mile comes naturally. Individuals may feel compelled if their leader expects long hours in exchange for a good appraisal rating alone. If the team has a culture of supporting each other in times of need Individuals will be motivated and feel valued if their extra efforts are rewarded & appreciated. O Samsung Camera Shot with my Moumita's A22 SaveMarks for correct answer 1 | Negative Mark You are tasked with improving a specific process model. The end users have been logging a lot of complaints regarding the same since past few months. You decide to build an Empathy map for your target audience. How will your proceed? Select all the applicable options. )Create a persona and interview end users to understand their needs - 'what they say'. Identify their 'pain areas' in as-is state and desired 'gain area' in the to-be state. " Infer what the end users "think and feel, considering all verbal, non-verbal and para-verbal cues. Understand what actions the end users currently take - 'what they do'. O Samsung Camera Shot with my Moumita's A22Which core value of our organization are embodied by Business 4.0, MFDM and SBWS models? O Integrity Respect for Individual Learning and Sharing Leading Change O Samsung Camera Shot with my Moumita's A22Tisca is a freelancer designer. She has just acquired a contract for a FMCG company, which is working on a new product design. To ensure customer delight, which actions should you suggest Tisca to adopt? Select all the applicable options. Tisca should ensure to keep communication crisp, clear, concise, consistent and transparent. "Tisca should listen to all customer inputs but pick only the ones that best fit in her existing design. _ Tisca should create only a single persona and base the design solely on that. Tisca should objectively identify customer personas. Then, she should create separate empathy maps for each persona. O Samsung Camera Shot with my Moumita's A22Members of Team X do not communicate and collaborate with each other often. Their focus is on individual tasks. They do not feel free to exchange their thoughts, opinions and knowledge. In the weekly team call, a newly joined team member, Ms. P, brings this up leading to an awkward silence. Based on your understanding of the scenario, what is the intent of Ms. P? OMs. P is attempting to ruin the team environment by making everyone uncomfortable. O Ms. P is attempting to come into limelight and garner attention. O Ms. P is genuinely concerned and is making an attempt to highlight and bring to attention the underlying issues in the team. OMs. P is attempting to tarnish the team's reputation. O Samsung Camera Shot with my Moumita's A22 Save & NexKamal is a Scrum Master and he often loses his temper with his team members. The team seems to be withdrawn as a result of this. As the team lead, what should be your ideal approach to resolve this situation? Select all the applicable options. Ask the team members to meet Kamal's expectations. Kamal should take a vacation and relax himself. All will be well once he resumes. O Suggest Kamal to think through and devise a strategy for handling his emotions in a better manner. Maintain frequent connects and help him in implementing the strategy Connect with Kamal to understand the reason for his anger. Samsung Camera Shot with my Moumita's A22 Save & NAmit is required to interact with various stakeholders as part of his role. In SBWS mode, he often connects with them over the official communication mode of MS TEAMS.During one such call with a newly acquainted stakeholder, the discussion is interrupted by a loudly crying baby. How should he deal with this situation? () Amit allows the person to acknowledge the presence of the baby Amit politely suggests to the person to tend to the crying baby, if needed.He proceeds with the discussion without deliberately asking any questions about the baby. Amit ignores the interruption and continues with the discussion. Amit asks " Hey, is that your baby? How cute!" Samsung Camera Shot with my Moumita's A22 Save &What is the Iceberg Model? O It is a feedback model. O It is a coaching model. O This model is used to identify our unknown self. O It is a simple and effective tool to build self awareness O Samsung Camera Shot with my Moumita's A22