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Course Assignment 8 & 9 in Quality and Wait Management - 20 pts Directions: Watch the video and answer the following: Best Disney World

Course Assignment 8 & 9 in Quality and Wait Management - 20 pts Directions: Watch the video and answer the following: Best Disney World Interactive Queues Discuss how Disney mages queues to increase customer satisfaction Customer Video Listening to customers of Starbucks, provide some SERVQUAL elements or Dimensions of Service Quality that you noticed were achieved by Starbucks.

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