COURSE CONCEPT QUESTIONS (30 points in total; points per question as indicated) 1) Describe the three components of attitudes and describe how these components interact to create attitude. (5 points) 2) What is cognitive dissonance? How does cognitive dissonance influence attitudes? Describe two approaches an employee might take to deal with cognitive dissonance (4 points) 3) What are the three types of organizational commitment? How would each of these types of commitment influence employee motivation, performance, and retention? (6 points) 4) What are values? Distinguish (describe the differences) between terminal values and instrumental values and give two examples of each. (4 points) 5) How does perception affect behavior? Discuss how selective perception and stereotyping can impact organizational effectiveness. (5 points) 6) What is attribution? Describe the attribution process. Describe a situation in which you or someone you know experienced self-handicapping? As a manager, what would you do to help an employee to overcome the negative impacts of self-handicapping? (6 points) Case question 1: According to some experts, the sort of behavior recorded here is more prevalent in the business world than in the rest of society. Assuming that this is true, why do you suppose thats the case? (4 points) Case question 3: How might attitudes, values, and perceptions affect the behaviors illustrated in the case? Discuss each of these within the context of the case facts; use case facts to support your answer. (6 points) Case Question 4: How would stress come into play? (4 points) Case Question 5 (not in the text): Have you ever had a supervisor who exhibited some of the patterns of behavior described in the case? If, yes, discuss how you managed the situation. If no, imagine that you have a supervisor who behaves like a toddler and describe what you would do to manage the situation, based on your own personality traits. (6 points)