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Covenant Hospital operates a main hospital and three outlying clinics in a medium - size city. All four locations perform similar outpatient services, and patients
Covenant Hospital operates a main hospital and three outlying clinics in a mediumsize city. All four locations perform similar outpatient services, and patients typically visit the location nearest them. The hospital has recently had more congestionlonger waiting linesthan it or its patients would like. As part of a study to learn the causes of these long lines and to suggest possible solutions, all locations have kept track of customer arrivals during hour intervals for the past weeks. All locations are open Monday through Friday from am until pm and on Saturday from am until noon. For each location, the hospital and clinics collected data that contains the number of customer arrivals during each hour of a week period. The manager of Covenant has hired you to make some sense of these data. Specifically, your task is to present charts andor tables that indicate how customer traffic into the hospital locations varies by day of week and hour of day. There is also interest in whether any daily or hourly patterns you observe are stable across weeks. Although you don't have full information about the way the hospital currently runs its operationsyou know only its customer arrival pattern and the fact that it is currently experiencing long linesyou are encouraged to append any suggestions for improving operations based on your analysis of the data.
For this Assignment, download and review the Covenant Hospital data file in this week's resources. Reflect on what analyses might be required to address the manager's request.
Submit your answers and embedded Excel analysis as a Microsoft Word management report.
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