cover letter for this job description

The Project Manager is responsible for planning and driving the project execution of TrueCommerce implementations for EDI and B2B Commerce solutions. The Project Manager will work with clients, internal global resource teams, other TrueCommerce Business Unit implementation teams, partners, and other stakeholders to lead high-profile customer implementations from sales handoff to project completion.

The Project Manager must be extremely customer-oriented and demonstrate full accountability to owning the responsibility for overall success of TrueCommerce's highest priority implementations. The position will solicit client requirements, document solution design, and gain client sign-off for all implementations. The position will lead the implementation through the entire project lifecycle, mitigating risks, managing budget and driving for proactive results along the way. The PM, when appropriate, must be willing and able to delve into the technical details, and may need to work alongside Implementation resources to ensure client success on projects. The candidate will work in a matrixed, cross-functional environment, and therefore needs the skills and know-how to work cross-functionally across teams with global resource pools. The PM will be measured on overall implementation quality, customer satisfaction, and ability to execute on projects within timelines and on budget. Experience working with larger project teams and enterprise caliber customers is preferred for this position.

Monday through Friday - Full time, open to remote work

Benefits Offered: Medical, Dental, Vision, Retirement Plan, Disability and Life Insurance, EAP, Paid Parental Leave, FSA, PTO, Holidays etc.

Project Manager Key Duties and Responsibilities:

• Project Management (40%)
  • Responsible for managing the full lifecycle of an implementation project throughout all phases of the TrueCommerce implementation process from sales handoff to "go live"
  • Responsible for planning and executing client workshops for purposes of identifying solution design
  • Main contact for client and internal resources for project execution, direction, and leadership
  • Responsible for documenting the overall solution design/configuration and authoring/delivering a Detail Design Specification (DDS) for client approval
  • Holds weekly project status meetings for all project stakeholders
  • Creates Project Plans and keep project plan and all project documentation up to date and accurate for timely reporting and visibility for internal and customer stakeholders
  • Responsible for proactively driving the project forward including motivating client and internal teams to meet project timeline/deadlines
  • Make the relevant and needed decisions without affecting the scope, schedule and monitor the cost of project and suggest viable solutions when needed
  • Following change management process including commitment to managing the project to the documented scope, identifying out of scope scenarios, executing against the change management process and holding the project stakeholders accountable to the change management process
  • Manages all issues throughout the project, coordinates with other teams to make sure all issues are resolved in a timely manner
  • Create and present project status reports as required for TC Leadership
  • Provide the required information for the steering committee, create and communicate the dashboard for weekly meetings and report issues to the portfolio manager
  • Ensure accurate project time tracking and milestones as required for project billing
• Implementation (20%)
  • Ensure project implementation resources are executing on implementation of the solution in a timely manner, and in accordance with solution design
  • Ensure client understands implementation roles & responsibilities
  • Ensure client is trained and empowered on solution
  • Lead and/or assist in solution configuration and quality assurance
  • Participate in implementation tasks (including technical tasks) as needed to meet project timelines and deliverables
  • Develop proficiency in TrueCommerce software applications in order to play role of domain expert to the client
  • Provide product knowledge and expertise to project staff, client, and other stakeholders
  • Manage implementation resource on project execution, without direct managerial ownership
• Communication (20%)
  • Maintain professional presence in all communications with clients, project staff, and any other project stakeholders (partners, etc.)
  • Ability to manage conference calls, ad hoc meetings, generate project plans, communication plans and deliver effective recurring project updates
  • Commitment to keeping internal and customer stakeholders informed
  • Effective usage of communication mediums to drive project success including knowing when to get on the phone, knowing how to escalate tactfully and knowing how to adjust communication style based on personality of customer stakeholders
  • Ability to negotiate with internal and external stakeholders in the spirit of achieving customer success while balancing against the triple constraint
  • Remaining firm with customers when necessary and not being timid about delivering unfavorable news
• Administration (10%)
  • Proactively seek project assignments to achieve or exceed targets
  • Assists VP, Services with resource capacity management to achieve defined team utilization goals
  • Complete accurate daily time entries and descriptions in time management system
  • Attend project planning, departmental, and company meetings
  • Ensure time entry and expense reports for projects are approved and processed on time
  • Ensures project tasks are properly documented and status are up-to-date for billing impact
• Professional Development (10%)
  • Stays up-to-date with product training to maintain subject matter expert level knowledge of the TrueCommerce solutions
  • Completes additional training as needed to maintain proficiency as listed in the above key result areas
  • Demonstrate and expand upon project management domain expertise (PMI, etc.)
  • Provide mentorship and training to other TrueCommerce implementation team members

Project Manager Education and Work Experience:

• Bachelor's Degree in IT, MIS, Computer Science, or related field (Required)
• PMP or equivalent Certification (a plus)
• 3+ years of project management experience required in a technology based service organization

Project Manager Skills and Abilities:

• Experience prioritizing and multi-tasking across multiple concurrent projects
• Demonstrated ability leading resources to project success without direct management authority (matrix)
• Experience with managing resource and tracking resource utilization, allocations, and task assignments across multiple projects
• Experience in executing requirements and needs analysis workshops with cross-functional customer personnel and writing design documents based on those requirements
• Excellent communication skills
• Prior experience with PSA tools and/or project scheduling tools
• Experience with project administration such as resource utilization, project costing, budgeting and scheduling
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
• Proven experience in problem solving for technical and non-technical issues
• General understanding of B2B / e-commerce, electronic data interchange (EDI), and fulfillment processes preferred
• Experience in the retail industry a plus
• Familiarity or experience with XML is a plus

TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today's dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what's next. That's why thousands of companies - ranging from start-ups to the global Fortune 100, across various industries - rely on us.

TrueCommerce. Do business in every direction.

Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop by providing opportunities for advancement. We offer competitive benefits including a 401(k) with employer match, health insurance, dental insurance, vision insurance, disability insurance, life and AD&D insurance, paid time off (PTO), and parental leave.

Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. Come join our team!

#Dice

Qualifications

Education

Required

Bachelors or better in Computer Science or related field.