CPPREP5010 Meeting Agenda Explain the agency culture with respect to customer service expectations Explain ethical requirements relevant to managing customer service and complaints resolution systems with relevance to the role and responsibilities of staff. Explain the agency's performance standards expectations as outlined in the customer service charter Provide overview on achievement ornon- achievement of customer service standards Encourage staff to provide feedback on customer service. Outline coaching, training, and mentoring for professional development that will be available to staff to assist with changing needs and customer service issues