CR3160 Assignment 2: ITIL Service Strategy As discussed in our Chapter 2 lectures, four concepts associated with the Service Strategy phase of ITIL are Value Analysis, Financial Analysis, Demand Analysis, and Portfolio Analysis For each of the concepts listed below, research and answer the following questions (a) Briefly explain the concept. (Two or three sentences is enough.) (b) Give an example of an issue that might be addressed because of the concept (c) Identify the ITIL phase that is most closely associated with the concept Concepts 1. IT Service Continuity Management 2. Service Measurement and Reporting 3. Incident Management 4. Change Management 5. Service Level M 6. Key Process Indicators 7. Configuration Management 8. Access Management 9. Availability Management 10. Problem Management 11. Capacity Management 12. Event Management anagement