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Create a flowchart of the order and shipping processes (i.e., the information in the marketing & sales and shipping portion of the narrative). Your flowchart
Create a flowchart of the order and shipping processes (i.e., the information in the marketing & sales and shipping portion of the narrative). Your flowchart should be detailed enough that a reader could identify the weaknesses you identified from the narrative in these sections. Director of Marketing and Sales The Director oversees a small team of salespeople that market Tech Wear's products to distribution outlets. An order cannot be entered into the system unless the customer has been set up in the customer master file, which reflects data such as the customer's name, identification number (assigned by TechWear), billing information and credit limits. Historically, the process to set up a new customer involved running an extensive background and credit check, which could take up to 30 days. However, due to complaints from sales personnel, management decided to create a "provisional status that would enable immediate order fulfillment while the credit check is in process. TechWear uses an order-entry system that enables sales personnel to generate an order. Once an order is entered, the system automatically generates a shipping order that appears on the shipping department's order fulfillment log. Shipping Supervisor Tech Wear's goal is to fulfill an order within 24 hours of its receipt. Orders entered near the end of the day (after the FedEx pickup time) are marked as "pending" and cleared out the following business day. At the time of shipment, TechWear's shipping clerk enters the shipping number into the system and the FedEx identification number (all shipments for the same day have the same FedEx identification number), which then releases the order, resulting in the sales transaction being posted (with a transaction number that matches the shipping number) and an invoice being generated. The invoice is sent either electronically or via mail to the customer. At the same time, the cost of inventory relieved for items sold is automatically generated and recorded based on the shipping number. Typically, the cost of sales ranges between 35% and 45%. Create a flowchart of the order and shipping processes (i.e., the information in the marketing & sales and shipping portion of the narrative). Your flowchart should be detailed enough that a reader could identify the weaknesses you identified from the narrative in these sections. Director of Marketing and Sales The Director oversees a small team of salespeople that market Tech Wear's products to distribution outlets. An order cannot be entered into the system unless the customer has been set up in the customer master file, which reflects data such as the customer's name, identification number (assigned by TechWear), billing information and credit limits. Historically, the process to set up a new customer involved running an extensive background and credit check, which could take up to 30 days. However, due to complaints from sales personnel, management decided to create a "provisional status that would enable immediate order fulfillment while the credit check is in process. TechWear uses an order-entry system that enables sales personnel to generate an order. Once an order is entered, the system automatically generates a shipping order that appears on the shipping department's order fulfillment log. Shipping Supervisor Tech Wear's goal is to fulfill an order within 24 hours of its receipt. Orders entered near the end of the day (after the FedEx pickup time) are marked as "pending" and cleared out the following business day. At the time of shipment, TechWear's shipping clerk enters the shipping number into the system and the FedEx identification number (all shipments for the same day have the same FedEx identification number), which then releases the order, resulting in the sales transaction being posted (with a transaction number that matches the shipping number) and an invoice being generated. The invoice is sent either electronically or via mail to the customer. At the same time, the cost of inventory relieved for items sold is automatically generated and recorded based on the shipping number. Typically, the cost of sales ranges between 35% and 45%
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