Create a program using any of the following languages: Python, ASP.NET, C#, Java, PHP, C++

Create a Help Desk Service Request tracking system for the technicians of the IT department.

Create a program to keep track of open service requests. Data that should be tracked include the date of request, description of the request, the technician assigned, date of completion, and notes.

Create a report that will produce a list of open requests by technicians.

You can use any development environment you choose, e.g., Python, ASP.NET, C#, Java, PHP, C++, etc. The data can be stored in a flat file or database but should include documentation on the structure of the data. Make sure you provide instructions on how to install, set up and use the application as well. If you have MySQL, SQL Server, or Oracle as your database, include all the scripts necessary to load data in your database.

***The teacher's recommendation would be to create a native app that will run without the need for additional setup. An example of this would be SQLite which works in Java, .NET, and other environments, xBase databases such as Firebird or Access or flat file csv or JSON text files that would work well in Python, C#, Java and most every other language.

I have to submit:

- A zip containing your project files and your database with instructions on how to setup your project. If you use a flat file, xBase database or SQLite for your database, just make sure your hard coded paths are relative.

- A narrated Jing video in which you describe the operation and features of your project or a Word document that is descriptive enough to function as complete documentation for your application. This documentation should make it possible for a non-technical person to install and use your application.

Usability and functionality should be the prime objectives.