$$ Create a script of how you would respond to Chandra$$s request.

$$ Colour and underline one $(1)$ example in your script that demonstrates each of the following:

o Active listening to gather more information about the patient$$s needs $($red$)$

$$ Review your script ensuring you made appropriate use of the following:

o Offer appropriate options.

o Offer as much helpful information as you can to meet a person's needs.

o Use simple language