Create a service blueprint for the customer, cashier, and production line. $($backstage contact, e$.$g$.$ how will ordering and stocking occur for the retail shop$)$

Establish boundaries for the service and decide on the level of detail needed.

Identify and determine the sequence of customer and service actions and interactions. The service blueprint is useful for employee training.

Develop time estimates for each phase of the process, as well as time variability. This helps establish staffing levels needed.

Identify potential failure points and develop a plan to prevent or minimize them, as well as a plan to respond to service errors.