create an action plan as outlined in the "Deliverables" section of the case study. NOTE: You only need to address those components that are part of the overall department score that fall below 3.5. So, there are only two survey sections where the overall score is below 3.5. You would create three action steps for each of these two areas. Which specific components of these two areas to address with action steps is up to you. The survey components for each section of the survey are in the scenario