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Create an affinity diagram from the negative patient comments in the Room category. Use the Excel worksheet Room - Negative in the spreadsheet supplement as
Create an affinity diagram from the negative patient comments in the Room category. Use the Excel worksheet "Room - Negative" in the spreadsheet supplement as a tool to develop your affinity diagram and submit the completed worksheet with the team report
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No Nonsense Management A General Managers Primer
Authors: Richard S. Sloma
1st Edition
1893122603, 978-1893122604
