Create the stakeholder register and identify the sponsor of the project. Assess the expectations different stakeholders may have for the project. Develop the power/interest chart. Determine whether the head of the investments department and the head of the customer relations department are in the same quadrant. Develop the stakeholder engagement assessment matrix. For each stakeholder, place a "C" in the appropriate column to designate their current position toward the project and a "D" in the appropriate column to designate the project manager's desired position. Determine words how the project manager should classify the head of the investments department and the head of the customer relations department