Creating a balanced scorecard

00:28 . Congratulations! You have graduated with your business degree in accounting and finance. You have been hired by your alma mater, was an analyst. The president knows you took ACC102 and has assigned you a special project. Your project is to develop a Balanced Scorecard to better support the organizations' vision and strategy. Using the chart on the next page add some metrics that you think would be helpful in helping the college, the BOE, and College President, keep the ship sailing in the right direction. As you have an accounting background you have been asked to explain in more detail the financial quadrant of the scorecard, see slide 3. People don't plan to fail, they simply fail to plan. Good Luck....your career depends on it! Internal Business Financial How should we appear to our shareholders Satisfy our shareholders and customers - what processes must we excel at Customer Learning & Growth How should we appear to our customers How will we sustair our ability to change and improve | Q Financial Metrics - 1 quadrant of Balanced Scorecard Report Objective Measures Initiatives Targets Example: Business Customers - Quarterly Report Keep track of business revenues and profitability A/R aged report Profitability per class -% of sales and $'s Trend growth/decline Growth in number of customers and dollar revenues - 10% Meetings with local business organizations di advertising 00:28 . Congratulations! You have graduated with your business degree in accounting and finance. You have been hired by your alma mater, was an analyst. The president knows you took ACC102 and has assigned you a special project. Your project is to develop a Balanced Scorecard to better support the organizations' vision and strategy. Using the chart on the next page add some metrics that you think would be helpful in helping the college, the BOE, and College President, keep the ship sailing in the right direction. As you have an accounting background you have been asked to explain in more detail the financial quadrant of the scorecard, see slide 3. People don't plan to fail, they simply fail to plan. Good Luck....your career depends on it! Internal Business Financial How should we appear to our shareholders Satisfy our shareholders and customers - what processes must we excel at Customer Learning & Growth How should we appear to our customers How will we sustair our ability to change and improve | Q Financial Metrics - 1 quadrant of Balanced Scorecard Report Objective Measures Initiatives Targets Example: Business Customers - Quarterly Report Keep track of business revenues and profitability A/R aged report Profitability per class -% of sales and $'s Trend growth/decline Growth in number of customers and dollar revenues - 10% Meetings with local business organizations di advertising