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Creating Customer Value describes four types of customer value. Define customer value. Define each of the four types of customer value. Explain how each type

Creating Customer Value describes four types of customer value. Define customer value. Define each of the four types of customer value. Explain how each type of customer value is found in the Singapore Airlines case. Explain how Singapore Airlines approach to customer value could affect decisions like the one in the case (i.e., installing new seats).

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