Creative Design Group CDG design brochures for companies

Their emphasis on customer service is based on

- Speed

- Quality

- Creativity

- Value

The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary)

The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures

There is a big difference in salary between new and experiment designer. The company has the risk of losing new designer because other competitors propose more salary.

A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer.

CGD has 3 suppliers of papers:

S1 with a good quality but a high price and good delivery time (using these papers cause an increase in price)

S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers)

S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer)

According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands

The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping.

1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan?

2 Make a tree diagram to arrive to reach specified goals.

3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones)

Requirement

Importance weight (Wi)

S1

S2

S3

Weighted Value WV S1

Weighted value WV S2

Weighted value WV S3

Price (Pi)

0.3

3

6

8

Delivery (Di)

0.2

8

4

7

Reliability (Ri)

0.5

8

6

4

Quality Supplier Index

QSI

For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Di or Ri)

For each customer The QSI is calculated by summing the different Weighting Values WVSi

Complete the table above and calculate the QSI for each supplier. What is the conclusion?

4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps:

- Receiving e mail from customer

- Analysing needs by CSE (1 day maximum)

- 1 designer, prepare a prelaminar brochure and calculate the estimate time to prepare the brochure (2 days maximum) in the same time CSE send message to paper suppliers to enquire about paper actual price and delivery ( 1 day maximum)

- CSE with help of accountant calculate the estimate cost of brochure and send technical and financial offer to customer (1 day maximum)

Draw an arrow diagram for different steps needed to elaborate an offer for customer

What is the maximum duration to obtain the offer ?

the question is already there i cut the photo for the numbers to make clear but you can get the qustion by reading

this is the question i think it is clear now i cut it into 3 photos to make clear read it from top to down and the table contain rhe numbers i send photo for that alone to be cleaer .

read the question from group work 2 it is start

i dont know what is that unclear i write the question and i send photo so if you coud not see the photo clear you can read it and know i will send it again two photos for the question and the last one for the numbers

Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on - Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) Requirement Price (P) Delivery (Di) Reliability (RA Quality Supplier Index importance SI5253 Weid Weighed value Weighted al weight (Wi) Value WV SIW VS? WVSB 033 68 02 847 05 8 64 ON For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Dior Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and Requirement Weighted Value WV si Weighted value Weighted value WV S2 WV S3 Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0. 5 8 6 4 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on -Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping. 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) Requiem Importance $1351 Weighed Wrighed al weight (W) Vaba WYSIW S l Priceh De Quality For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Dior Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps -Receiving email from customer - Analysing needs by CSE (1 day maximum) . I designer, prepare a prelaminar brochure and calculate the estimate time to prepare are ce s u m) in the same time Requirement Weighted Value WV SI Weighted value Weighted value WV S2 WV S3 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Importance S1 S2 S3 weight (Wi) 0.3 368 0.2 8 4 7 0.5 8 64 For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Di or Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps: - Receiving e mail from customer - Analysing needs by CSE (1 day maximum) - 1 designer, prepare a prelaminar brochure and calculate the estimate time to prepare the brochure (2 days maximum) in the same time CSE send message to paper suppliers to enquire about paper actual price and delivery ( 1 day maximum) - CSE with help of accountant calculate the estimate cost of brochure and send technical and financial offer to customer (1 day maximum) Draw an arrow diagram for different steps needed to elaborate an offer for customer What is the maximum duration to obtain the offer? Requirement Weighted Value WV si Weighted value Weighted value WV S2 WV S3 Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0. 5 8 6 4 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on - Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer. The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping. 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Di or Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps: - Receiving e mail from customer - Analysing needs by CSE (1 day maximum) - 1 designer, prepare a prelaminar brochure and calculate the estimate time to prepare the brochure (2 days maximum) in the same time CSE send message to paper suppliers to enquire about paper actual price and delivery ( 1 day maximum) - CSE with help of accountant calculate the estimate cost of brochure and send technical and financial offer to customer (1 day maximum) Draw an arrow diagram for different steps needed to elaborate an offer for customer What is the maximum duration to obtain the offer? Requirement Weighted Value WV SI Weighted value Weighted value WV S2 WV S3 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0.5 8 64 Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on - Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) Requirement Price (P) Delivery (Di) Reliability (RA Quality Supplier Index importance SI5253 Weid Weighed value Weighted al weight (Wi) Value WV SIW VS? WVSB 033 68 02 847 05 8 64 ON For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Dior Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and Requirement Weighted Value WV si Weighted value Weighted value WV S2 WV S3 Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0. 5 8 6 4 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on -Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping. 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) Requiem Importance $1351 Weighed Wrighed al weight (W) Vaba WYSIW S l Priceh De Quality For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Dior Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps -Receiving email from customer - Analysing needs by CSE (1 day maximum) . I designer, prepare a prelaminar brochure and calculate the estimate time to prepare are ce s u m) in the same time Requirement Weighted Value WV SI Weighted value Weighted value WV S2 WV S3 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Importance S1 S2 S3 weight (Wi) 0.3 368 0.2 8 4 7 0.5 8 64 For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Di or Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps: - Receiving e mail from customer - Analysing needs by CSE (1 day maximum) - 1 designer, prepare a prelaminar brochure and calculate the estimate time to prepare the brochure (2 days maximum) in the same time CSE send message to paper suppliers to enquire about paper actual price and delivery ( 1 day maximum) - CSE with help of accountant calculate the estimate cost of brochure and send technical and financial offer to customer (1 day maximum) Draw an arrow diagram for different steps needed to elaborate an offer for customer What is the maximum duration to obtain the offer? Requirement Weighted Value WV si Weighted value Weighted value WV S2 WV S3 Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0. 5 8 6 4 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Group work 2 Creative Design Group CDG design brochures for companies Their emphasis on customer service is based on - Speed - Quality - Creativity - Value The company is composed of 4 designers (2 with 20 years of experiences and 2 with a new diploma), a Customer Service Estimator CSE (contact point for all project, creative director and strategic visionary) The communications between designer is not very good (difference in age) and in many times this cause a delay in the preparation of some brochures There is a big difference in salary between new and experiment designer. The company has the risk of losing new designer because other competitors propose more salary. A new software is used for designing brochure with new feature. Because experimenter designer are not trainer for this software, the company is not able to make 20% of the brochure request from their customer. CGD has 3 suppliers of papers: SI with a good quality but a high price and good delivery time (using these papers cause an increase in price) S2 with an acceptable quality an average price but a delay in delivery (delay in delivery can cause penalty from customers) S3 with low quality, good price and delivery (using these papers for high quality brochures can cause a loose of customer) According a new survey, the CSE reclaims that the company should invest in new computer and printers to satisfy customer future demands The accountant of the company noticed that costs are increasing, the percentage of bids accepted is decreasing and ROI is slipping. 1 Develop an affinity diagram for the company that captures the major organizational features and issues. How could this diagram help the company to develop a 5 year strategic plan? 2 Make a tree diagram to arrive to reach specified goals. 3 the company decide to make a Quality Supplier Index QSI (aims to classify actual suppliers and to help selection for new ones) For each supplier WVSi is calculated by multiply the importance weight Wi by the Requirement (Pi, or Di or Ri) For each customer The QSI is calculated by summing the different Weighting Values WVSi Complete the table above and calculate the QSI for each supplier. What is the conclusion? 4 When receiving a new order from customer, to prepare a technical and financial offer the company follows different steps: - Receiving e mail from customer - Analysing needs by CSE (1 day maximum) - 1 designer, prepare a prelaminar brochure and calculate the estimate time to prepare the brochure (2 days maximum) in the same time CSE send message to paper suppliers to enquire about paper actual price and delivery ( 1 day maximum) - CSE with help of accountant calculate the estimate cost of brochure and send technical and financial offer to customer (1 day maximum) Draw an arrow diagram for different steps needed to elaborate an offer for customer What is the maximum duration to obtain the offer? Requirement Weighted Value WV SI Weighted value Weighted value WV S2 WV S3 Price (Pi) Delivery (Di) Reliability (Ri) Quality Supplier Index QSI Importance S1 S2 S3 weight (Wi) 0.3 3 6 8 0.2 8 4 7 0.5 8 64