Criteria - 3 External Customers Communication, organisational standards S NY and service provisions S Comments The presence of a customer is recognised The customer is prioritised over any work duties undertaken The customer is greeted in a friendly, professional manner Eye contact or body language from customer to signal assistance is required is recognised by student Rapport is established with the customer Active listening is used to identify customer's needs, expectations and special requirements Active questioning is used to clarify or verify customer enquiries Tailored products matching the customer's profile are demonstrated and explained Relevant promotional products are offered proactively Appropriate add-ons and extras are offered Selling techniques are used appropriately to enhance the product or service offerings Special requests and relevant customer information is communicated internally to relevant stakeholders Actioning of special requests are followed up prior to service provision Student takes opportunity to personalise service through appropriate interaction The service is provided in a time efficient manner The service level provided was of professional standard Student uniform is clean and neat to industry standards