Critique the effectiveness of the citizens centric report (CCR) below

THE CITY OF NRFOLK A Report to Our Citizens Fiscal Yearzl7 0 July I, 20l6june 30, 20|7 Introduction The City of Norfolk is a vibrant, historic port city where diverse citizens, military, and businesses are building the economy, neighborhoods, and culture into the most livable urban waterfront in America. This report is designed to provide an overview of how the City has performed over the last scal year. Included is a breakdown of Norfolk's nancials and a look ahead at future initiatives and developments. Norfolk Demographics 2016 2015 2014 Population 247,087 247,189 246,394 Civilian Labor Force Estimates 110,644 111,318 112,175 Per Capita Personal 5 35,940 $38,676 $37,052 Unemployment 5.2% 5.6% 6.4% City Organization and Operation The City is organized and operates under a council-manager form of government. The City Council is comprised of eight members, who formulate policies for the administration of the City. Seven members are elected through a ward system and the Mayor is elected at-Iarge. The City provides a full range of general governmental services for its residents. These services include police protection; re and paramedical services; public health and social services; planning and zoning management; neighborhood preservation and code enforcement; environmental storm water management; local street maintenance; trafc control; design, construction and maintenance of public buildings and infrastructure; parks and cemeteries operations and maintenance; recreation and library services; collection and disposal of refuse and recycling; water and wastewater utilities; construction arts, entertainment and cultural affairs; and general administrative services. and operation of parking facilities; City Council Priorities Well-Managed Government: Continue to be a data-driven organization that provides effective and efcient services that are responsive, accountable and customer focused. Lifelong Learning: Engage residents of all ages in a culture of learning that enables them to reach their full potential and support a thriving economy. Safe, Healthy and Inclusive Communities: Encourage communication between residents to develop safe neighborhoods, thereby fostering a culture of leadership and pride in their community. Accessibility, Mobility and Connectivity: Provide a comprehensive network of accessibility for information and transit to connect residents, ideas, goods and information. Economic Vitality and Workforce Development: Create a growing and diverse economy that enhances the quality of life for residents. Environmental Sustainability: Preserve our premier waterfront and promote environmentally responsible interaction with our natural surroundings. Page 1 Page 2 Page 3 Page 4 Introduction & Priorities Accomplishments & Measures Norfolk's Financials The City's Future City of Norfolk * 810 Union Street * Norfolk, VA 23510Recent Accomplishments Key Measures Programs and services that help the City achieve desired outcomes become funding priorities. Below are just a few of the City's recent accomplishments that tie in with City Council priorities. :> Invested resources to place and upgrade broadband infrastructure, as well as expand internet access and public Wi-Fi Invested in strategic economic development projects, such as the Main and Exchange Hotel 8t Conference Center, Waterside District, IKEA, Simon Premium Outlets and Military Circle, that grow the City's tax base Launched NorfolkWorks, one of Virginia's rst workforce development initiatives to connect residents to new jobs NRFOLKWORKS Established the Ofce of Resilience to further strengthen the City against economic, social and environmental challenges NRFOLKRESILIENT CITY Hosted the NATO Resilience Conference in May 2017 to discuss the interconnectedness of the military, civilian and private sectors in building urban resilience Created the Ready to Thrive Initiative to provide wrap-around services promoting the healthy growth, development and success of children, as well as removing barriers to learning Implemented Phases II and III of the initiative to attract, retain, motivate and develop (ARMD) the City workforce and further Norfolk's position as an employer of choice Introduced Norfolk Nighthawks, a recreation program that provides young adults a safe, activity-lled way to spend their evenings during the summertime Regidents ages 1 8-25 Basketball, tness, gaming, City staff continuously review and rene performance measures to ensure these represent the City Council and community priorities. Selected Performance Measures Miles of bikeways marked 2016 2015 Norfolk Public Library website page 38 25 views 376,175 393,062 Cultural Facilities, Arts and Entertainment attendance 1,187,857 1,166,980 Active business licenses 14,924 14,745 Number of small, women and minority-owned (SWAM) businesses that conduct business in the City Tons of curbside recycling collected 331 387 1 1,086 10,884 Percent of re calls with total response time of 5 minutes and 20 seconds or less The Association of Government Accountants (AGA) gaming, music, friends & snacks developed guidance on producing Citizen Centric FORFOLK NIGHTH FREE Fridays & Saturdays Reporting as a method to demonstrate accountability to 10 pm to 2 am Through August 26 residents and answer the question, "are we better off Berkley Recreation Center, 121 W. Liberty Street Huntersville Community Center today than we were last year?" Additional details about 830 Goff Street Additional opportunities include. the associate can be found at AGA Website: programs on job preparedness, conflict resolution & anger management, life skills, and educational components. #Nighthawks757 www.agacgfm.org/citizen Page 1 Page 2 Page 3 Page 4 Introduction & Priorities Accomplishments & Measures Norfolk's Financials The City's Future City of Norfolk * 810 Union Street * Norfolk, VA 23510Norfolk's Financials Where the money comes from? How is the money spent? The General fund provides funding for the daily operations The City's governmental activities include a variety of and services of the City. Revenues for Fiscal Year 2017 services. A majority of spending is for City Council priorities; totaled $724,534,800, a $28 million increase from Fiscal Year education, housing and public safety. Total expenses for 2016. Property and other taxes comprise the vast majority of governmental activities in Fiscal Year 2017 were the governmental fund revenues at 61 percent of the total. $726,708,389 an increase of 6.6 percent from Fiscal Year 2016. General government expenditures were the largest at Grants and Contributions Not Other Charges for Capital Grants & Services $155 million. 10.34% Contributions Restricted for Specific 4.28% 0.82% Purposes Operating 5.03% Grants & Contributions Fiscal Year Other Taxes, 18.66% Governmental Activities 23.40% Expense 2017 2016 General Government 155,158,869 $ 130,549,665 Judicial Administration 55,547,417 51,926,496 Public Safety 133,377,565 119,827,879 Public Works 80,825,192 79,200,166 Health and Public 89,102,636 85,730,329 Property Taxes Culture and Recreation 62,996,097 60,064,216 37.47% Community Development 15,402,399 16,733,929 Fiscal Year Education 114,971,922 114,768,522 Interest on Long-Term Revenue by Source 2017 2016 Debt 19,326,292 22,950,501 Charges for Services $ 74,932,416 $ 76,753,079 Total Expenditures $ 726,708,389 $ 681,751,703Operating Grants & Community Education* General Contributions 135,193,939 132,611,088 Development. 16% Government 2% 21% Capital Grants & Contributions 5,941,421 5,672,118 Culture and Recreation 9% Property Taxes 271,460,824 263,395,351 Other Taxes 169,538,978 166,033,611 Health and Public Grants and Contributions Assistance Public Safety 18% Not Restricted for Specific 12% Purposes 36,440,122 34,863,429 Public Works_ Judicial 11% Interest on Long-Term Debt Administration 16,684,723 3% 8% Other 31,027,100 Local funds only Total Revenue $ 724,534,800 $ 696,013,399 2 General Government expenditures are related to the administration An independent audit of the City's finances was conducted, resulting of the City's affairs. These expenses include the cost of all elected in an unmodified or clean opinion. Complete financial information officials, as well as the Departments of Finance and Law, among can be found at our website at www.Norfolk.gov/Finance many others. Page 1 Page 2 Page 3 Page 4 Introduction & Priorities Accomplishments & Measures Norfolk's Financials The City's Future City of Norfolk * 810 Union Street * Norfolk, VA 23510Want to Connect? WATERSIDE in www.linkedin.com/company/city-of-norfolk f www.norfolk.gov/facebook www.norfolk.gov/twitter MAE Do you like this report? Would you like to see Hilton Feedback other information? Please let us know by contacting Anne Agorsor at anne.agorsor@norfolk.gov. For more information, please visit our website at www.norfolk.gov/Finance What's Next? Moving Forward Upcoming Capital Projects Going forward, the City is working to address several Each year, the City develops a five-year Capital initiatives designed to increase efficiency and effectiveness Improvement Plan to pay for needed improvements including: throughout the City. Council adopts the first year of the plan. Developing a Strategy for Transforming the St. Paul's Community Reduce Neighborhood FloodingP Determining a Cultural Facilities Improve Community and Neighborhood Investment Plan Parks Ensuring an Adequate School Funding Complete Replacement of Camp Allen Formula Elementary School PUBLIC SAFETY Continuing Public Safety Resource Support Improve Harbor Park Page 1 Page 2 Page 3 Page 4 Introduction & Priorities Accomplishments & Measures Norfolk's Financials The City's Future City of Norfolk * 810 Union Street * Norfolk, VA 23510