Crucial Conversations Crucial conversations are those conversations that occur when there are high stakes, strong emotions, and differences of opinion between two parties. This activity is important because if you know how to handle crucial conversations properly, you can better prevent problems, motivate employees, increase collaboration, and improve results. The goal of this activity is to increase your understanding of the critical components that comprise the proper way to handle crucial conversations. First, hover over the components of crucial conversations to read an example of each component in action. Then, click and drag the component to the correct letter of the crucial conversations acronym (STATE). Next, hover over each ferm or phrase that describes each component of crucial conversations. Then, once again, click and drag each description to the correct letter of the crucial conversations acronym. Talk with others, instead of at them. Approach the conversation as a two-way exchange. Reset