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Cul de los siguientes es un indicador clave de rendimiento de la perspectiva del cliente en un cuadro de mando integral? Seleccione uno: A. satisfaccin

Cul de los siguientes es un indicador clave de rendimiento de la perspectiva del cliente en un cuadro de mando integral?

Seleccione uno:

A. satisfaccin de los empleados

B. nmero de clientes habituales

C. crecimiento del margen bruto

D. tasa de defectos

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