Cummings and Worley (2019) describe how to manage the transition in using four major activities: activity planning, commitment planning, change management, and learning processes (p.177).

1. Once these changes are underway, how do you sustain the momentum?

Cummings & Worley (2019) close the OD process with the evaluation and reinforcement process. Focusing on the reinforcement side of the loop and the diagram (figure 9.2),

2. why is congruence in the reinforcement important?