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Current Attempt in Progress The Customer Support Department at Paver.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,500 customer
Current Attempt in Progress The Customer Support Department at Paver.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,500 customer calls: Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $147,000 32,200 5,420 7,370 $191,990 The department is located in a wing of the company's new office building and has space to accommodate extra customer consultants. Each customer consultant works at a computer-telecommunications center. Depreciation on equipment relates to the equipment used by each customer consultant During the month of June, the department handled 14,800 customer calls and incurred the following costs: Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $192,400 32,440 5,420 8,350 $238,610 Assume that Salaries of customer consultants are variable costs, salaries of supervisors, office space expense, and depreciation are fixed costs. Prepare a performance report comparing actual costs with flexible budget costs applicable to handling 14,800 customer calls. (Enter unfavorable variances using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).) 14,800 calls Flex. Budget 14,800 calls Actual Variance $ $
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