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Current Challenges and Deficiencies The recent department meeting highlighted the urgency of the situation, with the current customer satisfaction rate standing at a mere 10%.

Current Challenges and Deficiencies The recent department meeting highlighted the urgency of the situation, with the current customer satisfaction rate standing at a mere 10%. The primary avenue for obtaining feedback, monthly calls from account managers, has proven ineffective due to many clients being unreachable. This deficiency has resulted in decreased Google reviews and an overall lack of client satisfaction, despite the company's excellence in service delivery

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