current Service Blueprint must be very detailed and clearly demonstrate the complexity and divergence of the stages within Delivery Blueprint service performance (customer journey), for the selected service organisation. The following elements must be included: Timing Frontstage and Backstage Physical evidence (App/website cues) Customer Actions Service Personnel Actions (Frontstage & Backstage) Support Systems Line of interaction, visibility and internal interaction Fails points (frontstage and potential backstage) & bottle necks Moments of Truth All of the stages and design of the blueprint MUST be in the correct order. It must be noted that assumptions are permitted, however it is strongly recommended that substantial research is also undertaken in the development of the service blueprint. If assumptions are made, please ensure that this is noted in the report