Current: Targeted: 23 complaints relating to lack of cleanliness Implementation of acceptable cleanliness were received during the past three months procedure. . Decision making: what is your decision? .......... . Delegation of tasks: how are you going to delegate to the staff? * Information provision: * Provision of feedback: How well feedback to employees will be handled? Etc . . Motivation through recognition and rewards: what are you going to offer what tiers, whats sections etc ..... Planning and organizing: Training, up skilling, mentoring, how will you track performance