Customer always complain that a financial organization takes long time to approve their loan applications. To improve the loan approval process, the authority records all types of problems that cause the delay in loan processing and the occurrence of the causes over time in a check sheet as shown below. Use two relevant SPC tools to analyze and propose a solution to improve the loan approval process. Causes Not illegible Missing signature in the application Not all required documents were enclosed Officers take excessive time to check the application Solution: 1 -08 10 4 4 2 3 1 2 -1 11 2 6 la 9 Months 4 3 0 9 2 2 2 5 1 7 1 7 10 0 9 7 1 11 2 1 4 00-0 7 2